Introduction
HB Planning Services (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or engage our architectural and planning services.We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect:
- Full name
- Email address
- Telephone number
- Property address
- Billing details
- Project information
- Architectural drawings and supporting documents
- Planning application information
- IP address
- Browser and device information
- Website usage data
How We Use Your Information
We use your information to:
- Prepare quotations
- Deliver architectural and planning services
- Produce drawings and technical documents
- Process payments
- Issue invoices
- Communicate regarding your project
- Improve our services
- Comply with legal and regulatory obligations
Sharing Your Information
We never sell your personal information. We may share your information only where necessary with:
- Payment providers
- Professional advisers
- Surveyors and consultants
- Local Planning Authorities
- Building Control Bodies
- Government authorities where legally required
Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorised access, disclosure, alteration, or destruction.
Data Retention
Project files and related documents may be retained for legal, taxation, insurance, and business record purposes.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion where legally applicable
- Restrict processing
- Object to certain processing
- Withdraw consent where applicable
- Lodge a complaint with the Information Commissioner’s Office (ICO)
